Manually looking for missing transactions should be the last thing you do when checking your account data. Please make sure that you tried the solutions from the articles below first:

Why are some transactions missing?

If you followed our tips from the abovementioned articles, you have excluded any errors when importing your data. This means that the information exchanges provide is simply incomplete and has to be amended manually by adding the missing transactions “by hand”.

The hardest thing is figuring out what is missing - since the data is not there, it’s not easy to say what it might be!

The tips below are supposed to help you narrow down the search to an asset and timeframe where the “gap” first occurred.

View prior transactions

  1. Go to the transactions page and sort them by “Oldest first”

  2. Add a “missing costs” filter

  3. Expand the first transaction on the top (you may want to ignore it and go to another one if it’s missing only dust). Click the “eye” icon next to the asset that is missing

What you end up with is a view of all the transactions involving this currency in this wallet, starting from the oldest ones. That way you can go through them and cross-check what you see in Koinly with what you see on the exchange (or with your private notes, what you remember, etc) to try to find what might be missing.

From this view, you may also want to sort by “Most recent” to see the transactions closest to the error.

Checking ledger entries

Sometimes you may want to see how your balances have changed after each transaction. Koinly has a page that allows you to see just this.

Click on one of the transactions to see more information about it then click on the "Ledger" tab:

Now click on the eye icon next to one of the entries that has a red dot next to it, this will take you to the Ledger history page:

This page will show you every balance change for the coin.

Pro tip: If you have access to a similar ledger page on your exchange then you can use it to quickly find the point where the balance on Koinly diverges from the real balance on your exchange.

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